Privacy Policy

Last updated: May 16, 2026

3DOS ("we", "our", "us") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have.

Information we collect

• Account information: name, email, phone, professional credentials, and clinic details you provide when registering.
• Case data: digital scans (STL files), patient case notes (no patient PII unless you choose to provide it), and treatment plans you upload.
• Usage data: pages visited, actions taken in the platform, device and browser information, IP address.
• Communications: messages exchanged with our team via in-app chat, email, or WhatsApp.

How we use your information

• To deliver the dental case management service you signed up for.
• To process and fulfill your aligner, retainer, and refinement orders.
• To send you transactional notifications about your cases.
• To improve the platform and develop new features.
• To detect, prevent, and respond to fraud or abuse.

Sharing

We do not sell your personal information. We share data only with:

• 3D printing and shipping partners strictly to fulfill your orders.
• Service providers (hosting, email, analytics) under data-processing agreements.
• Authorities when required by law.

Data retention

We retain account and case data for as long as your account is active and for a reasonable period afterwards to comply with legal and accounting obligations.

Your rights

You may access, correct, export, or delete your personal data at any time from your account settings, or by contacting us.

Contact

Questions about this policy? Email support@3dos.com.